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Comments from Our Customers (Testimonials)


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2019

New! 2019-7-21

Fukihara san,

The delivery yesterday for Mr. E has done well.
Al your staffs were very kind and friendly though 2 children kept following and asked them many questions. Mr. E and his wife appreciated their gesture, and of course your delivery arrangement.

Ms. K ( Relocation)

2019-6-19

Kitamura-san

I wanted to let you know that you have been absolutely awesome to deal with throughout my stay in Japan, and I have provided that feedback to my relocation and company contacts as well. It has been such an easy and pleasant experience in all dealing I have had with you personally, and other Tokyo Lease staff. I wish you all the best in the future.

Ms. C

2019-6-7

(Delivery was an) Excellent service. Very professional and happy smiling people. Ken Enoki, Fukuda san and Sakurai san were excellent. I highly recommend them. Good luck.

Mr. S

New! 2019-6-1

Kitamura-san

You have been such a pleasure to work with from the very first email you sent me while in (the US state), to all the support and design assistance you have given our family here in Tokyo. We love our apartment with all the cool furniture in it. It's both practical and also stylish. Thank you!

Ms. S

2019-6-3

T-Sama,

Despite narrow stairs, your staff did a great job in delivering a refrigerator to our client's home. Thank you so much for your cooperation.

Ms. N (Relocation Service)

2019-4-17

Takako-San,

I found your staff did very good job for the delivery and setting up the bed nicely.
I really appreciate the good work your people did.
Everything looks good. Thanks again.

Mr. Y

2019-2-28

Hello M-san,

Your team were here on time. All furniture requested have been installed and cleaned with great efficiency.
I'm very happy with the quality service you and your team have provided. Much appreciated.

Mrs. M

2019-1-29

Dear K-san, (Tokyo Lease Manager)

I am writing to you to acknowledge Ms. M for all her efforts and patience in helping us get the appropriate furniture for our home. Over the past 3 months, I have been interacting with M-san. I found her to very professional and extremely patient in dealing with my family and me. She understood our requirements and provided valuable suggestions to help us with our request. Even when we spent long hours at the warehouse looking through furniture, M-san patiently helped us. She personally supervised the moving of the furniture to our place. She has gone the extra mile in everything she did.
She has made dealing with Tokyo Lease Corporation an extremely pleasant experience and I would have no hesitation in recommending the company to my friends and colleagues.
You are extremely fortunate to have an colleague like M-san.
I hope you also recognize her efforts and hard work.
M-san: A special thank you and keep up the good work.

Best Regards

Dr. D


2018

2018-12-28

T san,

Thank you for long time of work yesterday, which was the last of the big project this year.
This year, many expats arrived to Japan. Without your fast and flexible work, completing this project was not possible.
I really appreciate your conscientious work.
Thank you also for managing 2 deliveries both in the morning and afternoon on a busy year end day.
Although the volume was so large, your staffs set them all up in a cheerful manner, even with jokes, which gave me a great relief.
Your afternoon staffs had do deliver in a house with a difficult access, but they all worked out with ingenuity.
I really appreciate Tokyo Lease team work
Next year, more expats will come for the expansion project.
Your continued support will be much appreciated.
Wishing you a happy new year.

Ms. K ( HR )


2018-12-13

K san,

I just wanted to let you know that when Tokyo Lease staffs picked up furniture at Ms.A's house, they greeted courteously to her and were very agreeable.
Best Regards,

Ms. T ( Relocation)


2018-11-9

T san,

Thank you very much for your great support.
You are always smiling and cheerful. I appreciate your kind and caring help to our needs.
You spent a lot of time for the consultation, using highlight on each modification, which facilitated us to follow. I really appreciate your continued support.

The delivery staffs are kind, careful and fast, never complained to our request of detailed adjustment to satisfy us. Thank you so much.
Best Regards,

Mrs. K


2018-11-6

Hello Ms. Koike

All the new furniture has been delivered to my apartment and everything looks very beautiful.
And your staff is very kind and courteous and they did a great job of setting everything up.
Thank you again for your great service and support. I really appreciate it.

Yours very truly

Mr. Y


New! 2018-11-2

Kitamura-San,

The dryer machine was changed successfully.
The technician did a great job.
Thank you very much.

Mr. E


2018-10-10

Dear Tezuka-san,

Thank you for the fast delivery today and the welcome gift.

Best Regards,

Mr. S


2018-9-22

Hello

The furniture delivery yesterday afternoon went very well/smooth; you have a great moving team.
The furniture also looks good.


Regards,

Mr. D


2018-9-6

Dear Miasma:

The team did a great job and were patient with me as I could not find a cab in the rain so I was 7 minutes late! All is well. Thanks for your time and we will be in touch in regard to the arrival of our belongings.

Cheers

Mr. S


2018-9-6

Dear Kitamura-san,

Your team is really good. Everything finished and very clean within 2 hours! And very friendly, too.

Cheers

Mr. F


2018-9-5

Dear Fukihara-san!

Please forward my feedback to your staff who came to my place this Tuesday.
The staff were very professional and kind. They did a great job and we had some good talk during their visit. Think it's great that they are themselves and not being over-polite if you know what I mean.
Next time I'll treat them with a beer.

Best Regards,

Mr. J

2018-8-30

Dear Koike-san,

Let me send you by mail my best thanks for the support you have given to our family, your kindness and advice was very much appreciated.
This morning everything went perfectly. The people from Tokyo Lease were really professional.
It was all set in just a little more than 1 hour.
Thank you again for everything.

Best Regards,

Mr. B

2018-8-22

Dear Koike-san,

I stationed in Japan 3 times since 1990th, but there is no other furniture shop like this in Tokyo. I really love the service and staffs. Please stay in this place if developers ask you to move.

Mr. Y

* Note from the shop manager: There is a big urban renewal project going on in Azabudai area, right next to our shop. But we are not moving, and continue to do the business here as long as our customers support us.

2018-8-20

Dear T-San:

Just a quick note to let you know that we were very pleased with your services.
I'd be grateful if you could confirm of our payment at your earliest convenience.
Once again, thanks so much for all of your support.

Mr. U

2018-7-19

Hello Tokyolease team,

Yesterday I received the last items and now everything is fine.
Thank you very much for your great support and I will recommend you to other people.

Mit freundlichen Grüßen/ Kind regards

Mr. L

2018-7-12

Matsumura-san,

Thank you for your ongoing support. I was very surprised to see your delivery team was very efficient and had a great care in detail.
Rented furniture is quite satisfactory
Size of the curtains are well fit to the room.
Thank you so much! Our family all love them.

Mr. J

2018-6-19

Fukihara-san,

First of all, I would like to give you a feedback on the delivery that I had last Friday.
It went all very well, very efficient and nice person!
They took good care of the furniture and also the house, and everything was done in very short time with very good quality and politeness!
So thanks again.

Mr. P

2018-6-8

Tanaka-san,

Sorry for the delay in sending my note. I wanted to say thank you to the Tokyo Lease team for the delivery of our furniture on Monday.
The team showed up exactly on time, they took care to protect the building before starting, and they were very efficient in their work to set-up the furniture.
All of the furniture is in good condition, no problem!
Have a nice weekend!
Regards,

Mr. B

2018-5-25

Tanaka-san,

Thank you for your service and attention to all the fine details. Thank you to your team of movers/installers - they were excellent! So quick, efficient, careful, courteous, such professionals! Thank you also for the welcome package!
The gray curtains look fantastic! The oven is perfect for the size of our kitchen!
Thank you, thank you, thank you!

Mr. H

2018-5-21

Kitamura-sama,

Thank you for your ongoing support.
About the curtains, I will check with the assignee and get back to you.
When the furniture was delivered, he was impressed with your staffs' careful and speedy work.
I appreciate your team.

HR Div. Mr. M

2018-5-21

Kitamura-san,

The chairs seem fine. You don't need to replace them unless you really want to.
Also, the curtains were installed by the property owner last Friday so I sent temporary curtains you sent back with the delivery people.
By the way, they did an amazing job. Please tell them how pleased I was with how fast and how professional they worked.


Mr. C

2018-3-23

Hello Yamazaki-san,

The furniture and electrical appliances have been received.
Jun-san and his team member were so good and I really appreciate their effort. Please convey my big THANK YOU!

Mr. M


2017

2017-12-8

Hi Kitamura-san,

... First, I wanted to let you know the delivery guys were great, very efficient and polite. I also don't recall who suggested the ceiling lamps, but I absolutely love them and would not have been happy with the apartment lighting alone. I highly recommend telling others to get those.
Thank you,

Ms. C

2017-11-17

Hi Fukihara san,

Your delivery team worked very efficiently. All delivery went smoothly. (The customer) was very surprised at their professional work and we all pleased with it. Thank you again for your all advice, patient and cooperation.
I talked with (the customer) about visiting the showroom. I will come along with them.
Best Regards,

Ms. K ( Relocation Company)

2017-10-16

Dear Fukihara-san

I just want to extend my thanks for all the help that we have received from Tokyo Lease over the past few weeks.
In particular, I would like to thank you for your excellent communication, availability and professionalism that has been a great help to us, as we ourselves have not had as much time as we would like.
I would also like to thank the delivery crew that delivered and installed the new furniture over the weekend. They were always polite and friendly and showed good initiative in coping with stairs and other difficulties presented by our particular house. They even helped us to move the old refrigerator that we have bought from you down the stairs, for which we are extremely appreciative.
Once again, many thanks for all your help.

Best Regards

Mrs. C and Mrs. Y

2017-10-14

Hello Fukihara-san

Thank you for the smooth delivery and setup of all the furniture. The personnel present did a very good job.
Please do pass our appreciation to the team.

Regards

Mr. and Mrs. J and B

2017-10-2

Kitamura-san

It was so nice to see you, and everyone is so friendly and helpful. They did such a beautiful job with the furniture!
Yes, everyone is very excited about the furniture. Kids are jumping around trying everything out. We sat on the terrace upstairs and played cards this afternoon after school.
Have a good week!

Mrs. V

2017-9-26

Dear Fukihara-san

Thank you so much about the delivery today!
Please give my regards to those 3 helpers and thanks for their extraordinary work today!
They were super helpful and worked in such efficient manner; and by the way, they have good understanding in English, that is very appreciated.

Thanks and see you soon

Mrs. O

2017-8-25

Dear Mamiko

I am sending a quick note to let you know that we were very pleased with the quality of service from you and our furniture delivery team. You and Uchinuma san were particularly helpful and pleasant to deal with. Thank you for the courtesy an excellent professionalism love your company and staff.
Sincerely,

Mr. and Mrs. D

2017-7-24

Dear Mikako

I just let you know that B is very happy with the service rendered thus fur, well done!
Best Regards,

Mr. Y

2017-6-16

Hi Anders,

Just a quick note to say thank you to you and your team for today's delivery. Your staffs were efficient and professional and the furniture delivered is perfect.
Thanks for all your help.

Mr. H

2017-6-12

Dear Tezuka-san

I hope you are well. I just wanted to thank you for everything. For the nice experience buying a bed at Tokyo Lease, the quick convenient delivery and the fast and good pick-up of our leased furniture. It was a really nice experience and we are already recommending Tokyo Lease Corporation to our friends.
Best regards,

Ms. P

2017-4-18

Dear Koike-san,

Everything with the furniture delivery was perfect.
Thank you for arranging and please note that your team were very professional and polite.
Many thanks and best regards,

Mr. S

2017-4-11

Hello Koike-san

Many thanks for your sweet note!
Yes, the delivery went super well, your colleagues are very good, as professional as you!!
I’ll try to enjoy “hanami”, for sure!

Mr. E

2017-3-13

Hello Kitamura-san,

Just wanted to let you know that your delivery team did great today (as per usual).

I am thrilled with the cabinets and am getting very organized as a result. We are very happy with Tokyo Lease.
Thank you for all of your help!

Ms. M

2017-2-22

Dear Tanaka-san

Thank you.  Yes, the washer was replaced.

I would like to express special thanks to the two men who delivered the washer, identified the problem and thoroughly cleaned the drain and pan under the washer.  This was extra service, I think, and I really appreciate their work.  Many thanks.

Best regards,
Mr. H

2017-1-4

Tanaka san

I hope you are well.
Yesterday the furniture pickup finished and I thought I would send you an email. I also received the deposit back.
I was thinking and If I had bought the furniture instead of leasing, it would have been a lot of trouble and cost much to get rid of it now when moving.
I was glad I could use your furniture lease service for 1 year. It was really helpful.
The staff who came to pick up the furniture were professional and polite, and did a very good job. Please tell them I said thanks.

I wish you a great year next year as well. Happy New Year.

Ms. M