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Frequently Asked Questions (Q & A)

Frequently Asked Question


Question Can foreigners sign a contract?

Answer Yes, you can sign a contract if you have a passport.


Question What is the shortest delivery time?

Answer If the item is in stock, and our delivery schedule is open, delivery is possible within 3 business days.


Question Can I sign a corporate contract?

Answer Yes, you can. We also handle contracts from overseas headquarters.


Question Can I buy the leased items after the lease?

Answer Yes, you have the option to purchase the leased items at discounted price.


Question I signed a 24 months leasing contract, but I will stay one more year. What is the monthly rental rate in this case?

Answer After the original contract is over, the rental fee will be 50% off for a year, and will be another 50% off on the following year, until the rate is 1%


Question Could I lease draperies?

Answer Yes, and measurements are free. We can also take requests for custom matching cushions and bedspreads.


Question Are the electric appliances Japanese? I can not read Japanese instructions.

Answer Most of electric appliances are for only domestic use in Japan.
However, we provide English instructions or explain the usage in English.


Question Could I bring back the leased electric appliances to my home country?

Answer Most of the electric appliances are only for domestic use. However, we can provide export models to be used in your home country.


Question Is your used furniture clean?

Answer Yes. For example, fabric items are all shampoo-cleaned, while wooden items that are scratched or damaged are repaired then sterilized to remove microorganisms, odors, and insects.


Question If I rent furniture for 3 years, is it more costly than buy them?

Answer The total rental of newly ordered items for 3 years is a litte higher than buying, however, if you use the same item from our used stock, the rental will be 40% to 70% lower than that of new items.


Question What will happen if the rented items are broken or not working?

Answer Please let us konw the problem. We will fix or replace it as soon as possible.


If you have more questions, please don't hesitate to contact us